Frequently asked questions
Shipping & Delivery
How long does shipping take?
How long does shipping take?
Orders are processed within 3–5 days. Delivery typically takes 6–15 days, depending on your location.
Once your order is shipped, you’ll receive a tracking number so you can follow your delivery every step of the way.
How can I track my order?
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email.
You can use this tracking number on our Track Order page to view real-time updates on your delivery.
Can I change or cancel my order?
Can I change or cancel my order?
We begin processing orders quickly to ensure fast delivery, so changes or cancellations are only possible within a short time after placing your order.
If you need to make any changes, please contact us as soon as possible and we’ll do our best to assist.
Do you ship internationally?
Do you ship internationally?
Yes, we currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand.
Delivery times may vary depending on your location, and you’ll receive a tracking number once your order is shipped so you can follow your delivery in real time.
What if my order is delayed?
What if my order is delayed?
While most orders arrive within the estimated delivery time, occasional delays can occur due to factors outside our control such as carrier issues or high demand.
If your order is taking longer than expected, we recommend checking your tracking updates first. If you still need help, feel free to contact our support team and we’ll assist you.
When will I receive my tracking number?
When will I receive my tracking number?
You’ll receive your tracking number via email once your order has been processed and shipped, typically within 3–5 business days.
If you haven’t received your tracking details after this time, please check your spam folder or contact our support team for assistance.
Product & Usage
How do the compression bags work?
How do the compression bags work?
Our compression bags remove excess air from your clothes, reducing the space bulky items take up.
Simply place your items inside, seal the bag, and use the included pump to compress them into compact, travel-ready layers.
Do I need a vacuum to use them?
Do I need a vacuum to use them?
No, you don’t need a vacuum.
Each set includes an electric pump that makes it quick and easy to remove air. The bags can also be manually compressed if needed.
Will the bags damage my clothes?
Will the bags damage my clothes?
No, the bags are designed to safely compress your clothes without affecting their quality.
When used correctly, they help reduce bulk while keeping your items protected during travel or storage.
Are the bags reusable?
Are the bags reusable?
Yes, the bags are designed to be durable and reusable across multiple trips.
With proper use and care, you can use them again and again for travel, storage, or everyday organisation.
What sizes are included?
What sizes are included?
Each set includes a mix of sizes to suit different packing needs:
- Small: 50 × 40 cm
- Medium: 60 × 40 cm
- Large: 60 × 50 cm
This allows you to pack everything from smaller clothing items to bulkier pieces efficiently.
Can I use these for carry-on luggage?
Can I use these for carry-on luggage?
Yes, our compression bags are perfect for carry-on luggage.
By reducing the space your clothes take up, they help you fit more into your bag while staying within airline size limits.
Returns & Support
What is your return policy?
What is your return policy?
We offer a 30-day money-back guarantee.
If you’re not satisfied with your order, you can contact us within 30 days of delivery and we’ll help arrange a return or refund.
What if my item arrives damaged?
What if my item arrives damaged?
If your item arrives damaged, please contact us with photos of the issue and we’ll arrange a replacement or refund.
Our team will work quickly to resolve the issue and make things right.
How do I contact support?
How do I contact support?
You can contact our support team by filling out the form on this page.
We typically respond within 24 hours and are here to help with any questions or concerns.
How long does it take to get a response?
How long does it take to get a response?
Our support team typically responds within 24 hours.
We aim to get back to you as quickly as possible and will keep you updated if your request requires additional time.
How do refunds and replacements work?
How do refunds and replacements work?
If there’s an issue with your order, simply reach out to our support team through the form above.
We’ll review your request and, if eligible, arrange a replacement or refund as quickly as possible.
Can I get help with my order after it’s been delivered?
Can I get help with my order after it’s been delivered?
Yes, our support team is here to assist you even after your order has been delivered.
If you have any issues or questions, simply submit a request using the form above and we’ll be happy to help.